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Cover Story: Q&A With Coleman Hoyt of Acton Fleet Sales

Acton Fleet Sales has been a household name for many in the industry, going on four decades. CEO Coleman Hoyt and President/General Manager Bill Cunningham, along with the rest of the Acton team, have built relationships with operators and OEMs ...

HR Coach
HR Coach: Recognition That Matters — How to Make Employees Feel Seen

We talk a lot in this industry about high standards. Clean cars. On-time pickups. Professional appearance. Seamless service. And that’s good! Those expectations are what set us apart. But if we’re being honest, it can be easy to fall short in recognizing the people ...

Profile
Profile: Indy Executive Limo — From Corporate Life to Chauffeured Luxur

It goes without saying that the Indy 500 represents the pinnacle of racing and high-octane thrill, attracting global attention every year. But behind the scenes, operators like Indy Executive Limo Managing Director Gary Bhullar work hard at delivering white-glove service with their vehicles ...

Tom Holden
Dollars, Lawsuits, and Culture: The Business Case for Relentless Inspections

A brake hose does not know—or care—whether its carrier has razor-thin margins or double-digit profits. It fails the same way. What differs is the cost of that failure after it happens. When done with discipline, inspections convert random failure cost into planned maintenance cost ...

Benchmark
Benchmark & Best Practices: Independent Operators, Benefits & Drawbacks

“IOs come with a sense of ownership. Since they run their own businesses, they tend to be more aware of liability, customer experience, and brand protection. That mindset often translates into a higher level of professionalism ...

Mark Kini
Tips & Advice: The Benefits of Eating Fruits and Vegetables

We’ve all heard the saying, “An apple a day keeps the doctor away.” In a world dominated by fast food and processed meals, it’s easy to overlook nature’s most powerful source of nutrition: fruits and vegetables. These colorful, nutrient-dense foods ...

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